Refund Policy

1. Overview

At HashtagPro (operated by RKOAD Technologies), we want you to be completely satisfied with our service. This refund policy explains the circumstances under which refunds may be provided for our premium subscription service and outlines the process for requesting refunds.

2. Refund Eligibility

2.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new premium subscribers:

• Refund requests must be made within 7 days of initial premium subscription purchase
• Applies only to first-time premium subscribers (one refund per email address)
• Full refund of the monthly subscription fee (₹59)
• No questions asked during the guarantee period
• Refund eligibility expires after the 7-day window closes

2.2 Service Failure Refunds

We may provide refunds outside the guarantee period in cases of:

• Extended Downtime: Service unavailable for more than 48 continuous hours in a billing cycle
• Technical Issues: Persistent bugs preventing access to premium features
• Billing Errors: Duplicate charges or incorrect billing amounts
• Service Defects: Core functionality not working as advertised
• Payment Issues: Unauthorized or fraudulent charges

2.3 Exceptional Circumstances

We may consider refunds on a case-by-case basis for:

• Medical emergencies or serious hardship situations
• Significant changes to service features that materially impact functionality
• Other exceptional circumstances at our sole discretion

3. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

• Expired Guarantee: Requests made after the 7-day guarantee period (except for service failures)
• Terms Violation: Account suspension or termination due to violation of our terms of service
• User Dissatisfaction: General dissatisfaction with AI-generated hashtag suggestions
• Performance Expectations: Lack of expected engagement or social media growth
• Platform Changes: Changes in social media platform algorithms or policies
• Partial Usage: Requests for pro-rated refunds based on partial month usage
• Change of Mind: Simple change of mind after the guarantee period
• Multiple Accounts: Attempts to claim multiple refunds using different email addresses

4. Refund Request Process

4.1 How to Request a Refund

1. Contact Support: Email us at support@rkoad.com with subject line "Refund Request"
2. Provide Required Information:
   • Your registered email address
   • Razorpay payment transaction ID
   • Date of subscription purchase
   • Detailed reason for refund request
   • Any supporting documentation (for service failures)
3. Wait for Review: We'll review your request within 2-3 business days
4. Receive Decision: You'll be notified of our decision via email with next steps

4.2 Required Information

To process your refund request efficiently, please include:

• Full name associated with the account
• Email address used for registration
• Payment confirmation or transaction ID from Razorpay
• Screenshots of any technical issues (if applicable)
• Specific details about the problem or reason for refund

5. Refund Processing Timeline

5.1 Review and Approval

• Initial Review: 2-3 business days to assess eligibility
• Additional Investigation: Up to 5 business days for complex cases
• Approval Notification: Email confirmation once refund is approved
• Denial Explanation: Detailed reasoning if refund is denied

5.2 Processing and Payment

• Razorpay Processing: 3-5 business days after approval
• Bank Transfer: 5-7 business days for direct bank refunds
• Card Refunds: 7-10 business days depending on card issuer
• UPI Refunds: 1-3 business days for UPI payments
• Wallet Refunds: 3-5 business days for digital wallet payments

6. Subscription Cancellation

6.1 How to Cancel Your Subscription

• Email support@rkoad.com with subject line "Subscription Cancellation"
• Include your registered email address and reason for cancellation
• Cancellation takes effect at the end of your current billing period
• You'll retain access to premium features until the period ends
• No refund for the remaining days in the current billing cycle

6.2 Auto-Renewal Prevention

• Cancel before your next billing date to avoid automatic charges
• We'll send reminder emails 7 days before renewal
• Cancellation confirmations will be sent via email
• You can reactivate your subscription at any time

7. Billing Disputes and Unauthorized Charges

7.1 Unauthorized Transactions

If you notice unauthorized charges:

• Contact us immediately at support@rkoad.com
• Provide transaction details and evidence of unauthorized use
• We'll investigate and freeze the account if necessary
• Full refund will be processed if charges are confirmed as unauthorized
• Investigation typically completed within 5 business days

7.2 Duplicate or Incorrect Charges

• Technical errors may occasionally cause duplicate billing
• Report duplicate charges within 30 days of occurrence
• We'll verify the duplication and process immediate refunds
• Incorrect amount charges will be adjusted with refund for the difference

8. Refund Method and Fees

8.1 Refund Methods

• Original Payment Method: Refunds processed to the original payment method
• Bank Account: Direct transfer if original method is unavailable
• Alternative Methods: Other methods may be considered case-by-case

8.2 Fees and Charges

• Processing Fees: We absorb all refund processing fees
• Gateway Charges: Original payment gateway fees are non-refundable
• Currency Conversion: Conversion fees (if any) are non-refundable
• Bank Charges: Any bank-imposed charges are deducted from refund amount

9. Account Access After Refund

• Immediate Termination: Premium access ends immediately upon refund processing
• Data Retention: Account data retained according to our Privacy Policy
• Free Access: You can continue using the free version of our service
• Re-subscription: You may re-subscribe but won't be eligible for another guarantee period

10. Refund Policy Limitations

• One Refund Per Customer: Only one guarantee refund per email address lifetime
• No Partial Refunds: We don't provide pro-rated refunds for partial usage periods
• Service Credits: We may offer service credits instead of monetary refunds in some cases
• Abuse Prevention: We reserve the right to refuse refunds for suspected abuse

11. Contact Information for Refunds

For all refund requests, billing questions, and subscription issues:

12. Changes to Refund Policy

We may update this refund policy periodically. Changes will be:

• Posted on this page with an updated "Last modified" date
• Communicated to active subscribers via email for material changes
• Effective immediately for new subscriptions
• Applied to existing subscriptions after 30 days' notice