Privacy Policy

1. Information We Collect

At HashtagPro (operated by RKOAD Technologies), we collect information to provide and improve our hashtag generation service:

1.1 Personal Information

• Email Address: Required for account creation and service access
• Payment Information: Processed securely through Razorpay for premium subscriptions
• Usage Data: Hashtags generated, categories used, and feature utilization
• Communication Data: Support requests and feedback you provide

1.2 Technical Information

• IP address and geolocation data
• Device information and browser type
• Session data and interaction patterns
• Performance and error logs

2. How We Use Your Information

We use your information for the following legitimate purposes:

• To provide and maintain our hashtag generation service
• To process premium subscription payments and billing
• To improve our AI algorithms and service quality
• To provide customer support and respond to inquiries
• To detect and prevent fraud and abuse
• To comply with legal obligations and protect our rights
• To send service-related communications (not marketing)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

3.1 Service Providers

• Razorpay: For secure payment processing
• Cloud Services: For data storage and processing
• Analytics Tools: For service improvement (anonymized data)

3.2 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transfers or acquisitions

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information
• Regular Audits: Security assessments and monitoring
• Secure Infrastructure: Protected servers and databases
• Payment Security: PCI DSS compliant payment processing

5. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active account and provide services
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Improve our services and prevent abuse

Account data is typically retained for 3 years after account closure, unless deletion is requested or required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Control

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a readable format

6.2 Communication Preferences

• Opt out of non-essential communications
• Update your contact preferences
• Control marketing communications (we don't send marketing emails)

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login status and preferences
• Store your premium subscription status
• Analyze usage patterns and improve our service
• Ensure security and prevent fraud

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. International Data Transfers

Your data may be processed and stored in India and other countries where we operate our services. We ensure appropriate safeguards are in place for international transfers, including:

• Adequate data protection standards
• Contractual protections with service providers
• Compliance with applicable data transfer regulations

9. Children's Privacy

HashtagPro is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Post the updated policy on this page
• Update the "Last updated" date
• Notify users of significant changes via email
• Provide advance notice for changes affecting user rights

11. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

We will respond to privacy-related inquiries within 30 days of receipt.